Frequently Asked Questions

Everything you need to know about your Seraphina Treasures experience.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout for those who need their treasures sooner.

What is your return policy?

We offer a 30-day return policy on all unworn items in their original packaging. Simply visit our returns portal to start your process and receive a prepaid shipping label.

Are your materials sustainably sourced?

At Seraphina Treasures, we prioritize ethical craftsmanship. We work exclusively with certified suppliers who adhere to fair labor practices and utilize recycled metals whenever possible.

Do you ship internationally?

Yes, we ship to over 50 countries worldwide. International delivery times vary by location, typically ranging from 10-21 business days depending on local customs processing.

How should I care for my Seraphina jewelry?

To maintain the brilliance of your pieces, we recommend avoiding contact with perfumes, lotions, and water. Store them in the provided microfiber pouch when not in use.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and offer interest-free installment plans through Klarna and Afterpay.